The right answering service for small business can elevate your customer support, freeing you up to focus on sales and growth. But with so many options, how do you choose the best? We’ve put together a comprehensive guide to help you find the right solution for your needs. Read on for tips, reviews, and a list of top providers.
Whether you’re an entrepreneur running your own shop or managing a team of professionals in a busy office, it can be challenging to stay focused on each day’s calls and emails while also meeting your customers’ demands. This is especially true during peak seasons. An answering service for small businesses can make sure no call goes unanswered, increasing efficiency and providing a professional point of contact 24/7.
Answering services are ideal for a variety of industries, from home services to legal services to property management. They can be used to handle high volumes of calls from clients, schedule appointments or dispatch technicians on the field, and help you convert more leads into paying customers.
Finding the right answering service for your business requires a careful look at the features you need and your budget. Some companies offer a free trial and a pay-as-you-go plan, while others charge by the minute for inbound, outbound, call patching and voice messaging minutes. Ideally, you want a flexible solution that offers a client portal and mobile app to see current and past messages. Some services even allow you to customize greetings and routing paths for your company.